Support

We answer in Hebrew and English, Sunday to Thursday.

The assistant says I need to sign in again

Your connection's sign-in expired or was revoked. In Claude open Customize → Connectors → Legalix and select Connect; in ChatGPT reconnect Legalix from its apps/plugins settings. Your cases and files are unaffected.

The connector can't be reached

Check that the server address is exactly https://mcp.legalix.ai/mcp — the address of the setup page itself (without /mcp) is not the connector address.

"Not included in your plan" or "not enough credits"

The assistant tells you which action isn't covered. Your office, plan and remaining credits are available by asking the assistant for your Legalix account summary. For plan changes, contact us.

A document wasn't produced

Legalix refuses to produce a document that would be subtly wrong — for example a letter without your firm's logo, or relief items that don't add up to the claim amount — and says what to fix. Letterhead documents need your firm profile and a real logo, which the assistant can set for you.

More

How to connect and what each tool does: documentation.